Last Updated: September 17, 2025

This Privacy Policy describes how MAP Plumbing and Rooter (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, contact us for services, or otherwise interact with us. Your privacy is important to us, and we are committed to protecting your personal data.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you interact with our website.

A. Information You Provide to Us:

• Contact Information: Your name, address, phone number, and email address when you schedule a service, request an estimate, or fill out a contact form.
• Service Details: Information about your plumbing needs, property details, and any other information necessary to provide our services.
• Payment Information: Credit card details or other payment information to process payments for our services. This information is processed securely by our third-party payment processors.

B. Information We Collect Automatically:

• Log and Usage Data: When you visit our website, our servers automatically record information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visit.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. This helps us improve our website and deliver a more personalized experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: To schedule appointments, dispatch technicians, provide estimates, and complete plumbing work at your property.
• To Process Payments: To bill you for services rendered.
• To Communicate with You: To respond to your inquiries, send service confirmations and updates, and provide customer support.
• For Marketing Purposes: To send you promotional materials, newsletters, and special offers that may be of interest to you. You can opt out of receiving marketing communications at any time.
• To Improve Our Website and Services: To analyze usage trends, monitor the effectiveness of our marketing campaigns, and enhance the user experience.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance. These vendors are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
• To Protect Our Rights: We may disclose information to protect and defend the rights, property, or safety of MAP Plumbing and Rooter, our customers, or the public.

4. Data Storage and Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under laws like the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). These rights may include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided below.

6. Cookie Policy

Our website uses “cookies” to enhance your experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

MAP Plumbing and Rooter
Phone: 323-900-5201
Email: info@mapplumbingandrooter.com